The Our Lady of the Lake patient portal is MyChart, a secure online service that allows patients to manage health information while logged in to the healthcare system’s website. Access to information is controlled through secure activation codes, personal ID's, and passwords.
Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
What is the Our Lady of the Lake patient portal?
Our Lady of the Lake provides care for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients. We are a nonprofit, Catholic healthcare ministry based in Baton Rouge with more than 7,500 employees and more than 2,900 active physicians, including more than 600 employed physicians.
FMOL Health is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half of Louisiana's population, as well as serves Mississippi's largest metropolitan area. The health system is a non-profit, Catholic organization sponsored by the Franciscan Missionaries of Our Lady.
Headquartered in Baton Rouge, Louisiana, the ministry serves patients in Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated systems. Our Lady of the Lake is part of the Franciscan Missionaries of Our Lady Health System.
Secure access to MyChart
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords.
Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart.
Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. This means that portal communications take place within the protected MyChart environment rather than through ordinary e-mail.
Our Lady of the Lake healthcare network
Our Lady of the Lake Regional Medical Center As the largest private medical center in the state, Our Lady of the Lake Regional Medical Center offers the area’s only Level I Trauma Center and a Stroke Center of Excellence.
Established in 1923, we are a regional medical center providing comprehensive care with more than 900 licensed beds. A primary teaching site for graduate medical education programs, we are recognized in the areas of heart and vascular, trauma and emergency care, stroke, cancer care, minimally invasive procedures, and more.
Our Growing Physician Enterprise With a growing network of more than 100 healthcare locations throughout Louisiana and beyond, Our Lady of the Lake Physician Group provides advanced care to our communities.
With more than 600 providers in Greater Baton Rouge, we offer a robust spectrum of care from primary care to the most advanced specialties. The physician group footprint extends across the Greater Baton Rouge region and into the Northshore market, where Louisiana is seeing its greatest population growth.
Hospitals and facilities connected with Our Lady of the Lake
| Facility | Available information |
|---|---|
| Our Lady of the Lake Regional Medical Center | More than 900 licensed beds, Level I Trauma Center and comprehensive medical services |
| Our Lady of the Lake St. Elizabeth | 78-bed community hospital in Gonzales |
| Our Lady of the Lake Livingston | Freestanding emergency room, laboratory, imaging and outpatient services |
| Assumption Community Hospital | 15-bed hospital in Napoleonville and Critical Access Hospital |
| Our Lady of the Lake North Emergency Room | Emergency and urgent care services adjacent to LSU Health Baton Rouge North Clinic |
Our Lady of the Lake Regional Medical Center
Our Lady of the Lake Regional Medical Center is one of the 25 largest hospitals in the country and one of only three Level I trauma centers in Louisiana, the only in the Capital Region.
The trauma center verification given by the American College of Surgeons highlights the robust, multi-disciplinary care model that Our Lady of the Lake has provided for nearly 100 years and our commitment to bringing the highest quality of care to our patients.
Recognized for excellence in the areas of heart and vascular, trauma and emergency, stroke, cancer, minimally invasive procedures and more, we are positioned to serve all corners of our community, attract top medical talent to the area and grow the strength of our medical education, training and research.
Our Lady of the Lake Regional Medical Center is uniquely capable of caring for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients.
Our Lady of the Lake Physician Group
With a growing network of more than 100 healthcare locations throughout Louisiana and beyond, Our Lady of the Lake Physician Group provides advanced care to our communities.
With more than 600 providers in Greater Baton Rouge, we offer a robust spectrum of care from primary care to the most advanced specialties. The physician group footprint extends across the Greater Baton Rouge region and into the Northshore market, where Louisiana is seeing its greatest population growth.
Our Lady of the Lake St. Elizabeth
Our 78-bed community hospital in Gonzales has proudly served the people of Ascension Parish for nearly four decades and has received straight A’s on the Leapfrog Hospital Safety Grade from 2016-2021.
Our commitment to the people of Ascension extends beyond our full-service hospital and our 11 affiliated clinics throughout the parish.
Our Lady of the Lake Livingston
Louisiana’s first freestanding emergency room is open to the public 24 hours a day and staffed by emergency physicians and nurses for the treatment of urgent and emergent medical conditions.
In addition to emergency services, the campus also includes a lab and other outpatient services; imaging services such as CT, ultrasound, digital X-ray, mammography, Dexa bone density and MRI; a retail, onsite pharmacy; and physician offices.
Assumption Community Hospital
Our 15-bed hospital in Napoleonville is an affiliate of Our Lady of the Lake Regional Medical Center. Because of the affiliation, Assumption Community Hospital and Assumption Primary Care have access to the nation’s highest regarded patient record.
Since May 2001, it has served the community as a Critical Access Hospital and been recognized as one of the Top 20 Critical Access Hospitals for Best Practice in Patient Satisfaction in the United States.
Our Lady of the Lake North Emergency Room
Our ER is an 8,800-square foot addition built adjacent to the existing LSU Health Baton Rouge North Clinic, which is home to an urgent care center, infusion clinic, and services for primary care and oncology.
Providing an innovative model of care that combines services most needed in the community under one roof, the ER and urgent care center treat nearly 57,000 patients each year.
Key areas of service
Heart and vascular care
For decades, we have been the market leader for high-level heart and vascular care.
Cancer care
We are the region’s top provider of comprehensive prevention, early detection, treatment and survivorship care.
Neuroscience
We are the state’s neuroscience leader with a team of dedicated clinicians at all levels of care and services spanning from appointments to imaging to ICU.
Children’s Health
As Louisiana’s largest pediatric healthcare network, we are committed to helping kids live healthier, happier lives.
Patient advocacy and support
Our team’s goal is to ensure your stay is a pleasant one. If you encounter an issue while at any of our hospitals, please share it with a hospital team member so it can be addressed promptly and to your satisfaction.
In addition to in-room resources, we also have a Patient Advocate. Advocates help ensure patients have satisfactory hospital stays, promote the respect and dignity of patients, and educate patients about the changing healthcare environment.
They assist patients in understanding patient rights and responsibilities and provide an avenue through which a patient may voice a concern, suggestion, problem or complaint with assurance it will be addressed and, when possible, resolved.
Contact information for concerns
- For concerns or issues at any of Our Lady of the Lake Physician Group or LSU clinics, please call (225) 765-1573.
- For concerns or issues at an Our Lady of the Lake hospital, please call (225) 765-4321.
- If you aren't satisfied with our response, you can contact the Joint Commission's Office of Quality Monitoring to report concerns or register complaints by calling (800) 994-6610 or emailing .
Information for patients and guests
For Patients' Guests At Our Lady of the Lake Health, we understand visits from family members and friends are an important part of the healing process. Learn more about what you need to know before visiting a patient at one of our campuses.
At Our Lady of the Angels Health, we understand visits from family members and friends are an important part of the healing process. Learn more about what you need to know before visiting a patient at Our Lady of the Angels Hospital.
We strive for a comfortable, convenient and quality experience for patients and guests alike. Our focus is on keeping our patients and employees safe, working together as a team, maintaining a positive attitude and respecting all those around us.
Parking at Our Hospitals
Our Lady of the Lake Regional Medical Center
Our Lady of the Lake Regional Medical Center Hospital visitors may park in Garage 2 off Hennessy Boulevard. The fee is $3 and is paid upon exit from the garage.
Free parking is available in Lot 2 across Hennessy Boulevard. Please use the designated crosswalks when crossing Hennessy Boulevard.
Weekly parking passes are $10 and are available at the Cashiers Office on the 1st floor near Elevator E. Weekly passes allow unlimited exits from Garage 2.
Medical Plaza 1 and 2 visitors may use our free valet parking service at the entrance of Medical Plaza 2, Monday - Friday until 5 p.m. For those who prefer to park themselves, Lot 3 is free and adjacent to the Medical Plaza buildings.
Our Lady of the Lake Children’s Hospital
Parking is available at the front of the hospital. Our security team is happy to provide you with an escort to or from your car.
For assistance, please call Security Dispatch at (225) 374-1400. Please do not leave valuables in your car.
Our Lady of the Lake Ascension
In Gonzales, Our Lady of the Lake Ascension provides free parking for patients and guests. Patient and visitor lots are located near the Main Entrance, Entrance B and the Emergency Room entrance of the hospital.
Free guest and patient parking is also available in surface lots for Medical Plazas 1 and 2.
Our Lady of the Lake Assumption
Free surface parking is available for patients and guests near the main entrance and the Emergency entrance.
Our Lady of the Lake Livingston
Free parking is provided for patients and guests. Visitor lots are located in front of the facility for the Emergency Department and Medical Office Building.
Academic and community mission
Our Lady of the Lake is a branch campus for the LSU School of Medicine, consistently recognized as a national leader in implementing innovative models for collaboration, including the AIAMC Innovation Award, Pathway Innovator in Pursuing Excellence in Clinical Learning Environments, and the AIAMC Justice, Equity, Diversity and Inclusion National Initiative.
As LSU’s Championship Health Partner, Our Lady of the Lake is driving innovation in care, education, athletics and research, creating a stronger, healthier Louisiana for generations to come.
We are committed to building a healthy community through excellence in patient care and education. Being our best earns us the trust and loyalty of our community, and our culture of excellence is directly tied to our mission.
We believe in the value of receiving a broad range of healthcare from one trusted provider, and we pursue and provide a comprehensive range of advanced programs, treatments and technologies.